Refund and Return Policy

At Onus Pharma, we are committed to providing you with high-quality products and exceptional customer service. If you are not fully satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

You may return eligible items within 7 days of the purchase date. To be eligible for a return, your item must be:

• Unopened and in its original packaging.
• Accompanied by a receipt or proof of purchase.

2. Non-Returnable Items

For health and safety reasons, certain items cannot be returned, including:

• Prescription medications that have been opened or used.
• Personalized or custom items.
• Items marked as non-returnable at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [insert contact email or phone number] within the return period.
2. Provide your order number and the reason for the return.
3. If approved, we will provide instructions for returning your item.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

5. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong item shipped). If you receive a refund, the cost of return shipping may be deducted from your refund.

6. Exchanges

If you would like to exchange an item for a different product, please contact our customer service team for assistance. Exchanges are subject to availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 1 days of receipt. We will arrange for a replacement or refund as appropriate.

8. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. We will notify you of any changes by posting the new policy on our website with a new effective date.

9. Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at:

Onus Pharma
onusbd100@gmail.com
+8801540071497