Onus Pharma works with international suppliers to source oncology, antiviral, and specialty medicines for patients and clinics. Our shipping process focuses on keeping medicines stable, traceable, and compliant while they are in transit across borders. We act as a sourcing partner, connecting patients and healthcare providers with verified pharmaceutical manufacturers and suppliers. We supply medicines under international personal importation (Named Patient) frameworks, and it is the responsibility of the patient or their doctor to ensure the medicine meets local import rules. We require a valid prescription from a licensed doctor for all prescription-only medicines and do not process orders without proper medical documentation. Because we are a sourcing platform and not a medical clinic, all treatment decisions should be made with your physician.

Many oncology and specialty drugs must stay between 2°C and 8°C. To maintain this, we use medical-grade insulated boxes and gel packs or Phase Change Materials (PCM) to keep temperatures stable. While we use tested cold-chain packaging, delays during customs or local transit can affect delivery times. We recommend inspecting the package immediately upon arrival and moving it to a medical refrigerator as soon as possible. To help reduce the risk of customs issues, every shipment includes a Certificate of Analysis (CoA) to confirm the quality of the specific batch, proof that the medicine comes from WHO-GMP certified facilities, and invoices that clearly state the contents for regulatory transparency.

We ship via DHL, FedEx, and specialized pharma-logistics companies. It usually takes 2 to 4 business days to verify prescriptions and coordinate with suppliers, followed by express shipping which generally takes 5 to 10 business days. This is the standard for oncology and cold-chain items. We provide a tracking number for every shipment so you can monitor its progress in real-time. Please note that any import duties, taxes, or local fees are the responsibility of the person receiving the package. While we provide the necessary paperwork, we are not responsible for delays, seizures, or rejections by your local customs authorities. If a problem arises, we will provide any extra documentation we can to help you resolve it.

Because these are critical medications, we take delivery issues seriously. If a package is lost or arrives damaged, please email us at info@onuspharma.com within 48 hours. You should provide clear photos of the box, the product, and any temperature indicators included. We handle claims on a case-by-case basis and work with you to resolve the issue as quickly as possible. If you have questions about shipping to your specific country or need a quote for a clinic, please get in touch with our team in Dhaka at +8801540071497 or visit our office at Uttara sector 14, road no. 18, 1230, Bangladesh.