Frequently Asked Questions (FAQs)

Onus Pharma operates on a strictly closed supply chain to ensure patient safety. We do not source from open markets or unauthorized brokers. Instead, we procure medications exclusively from the manufacturer’s authorized national distributors, such as Beximco, Everest Pharmaceuticals, Drug International, and Incepta. For every shipment, we can provide the original manufacturer’s Certificate of Analysis (CoA) upon request. All packs retain their original batch numbers and holographic seals, allowing you to verify authenticity directly with the manufacturer.

We supply Bio-Equivalent generics that are fully compliant with international standards. In Bangladesh, pharmaceutical companies operate under WTO TRIPs waivers, allowing them to legally manufacture generic versions of patented drugs. These medications are regulated by the Directorate General of Drug Administration (DGDA) and are chemically identical to their branded counterparts in terms of Active Pharmaceutical Ingredient (API), route of administration, and bioavailability.

Yes. Unlike standard drop-shippers, Onus Pharma maintains a dedicated patient safety protocol. If you or your patient experiences an Adverse Event or side effect not listed in the drug literature, we urge you to report it to our Safety Team immediately. We log these events and forward significant findings to the respective manufacturers to ensure global drug safety monitoring is maintained.

Strictly Yes. Onus Pharma complies with international dispensing laws and cannot process any order for Prescription-Only Medicine (POM) without a valid prescription scan from a licensed oncologist or relevant specialist. This policy is non-negotiable as it protects the patient and ensures the medication is medically appropriate for the specific condition being treated.

No. We are a specialized pharmaceutical logistics partner, not a medical clinic or doctor. While our team is trained on drug availability and storage specifications, we never offer advice on dosage, switching medications, or symptom management. All clinical decisions regarding your health must remain strictly between you and your treating oncologist.

For biologics and immunotherapies requiring 2°C–8°C storage, we utilize a validated cold chain packaging system. This involves wrapping the medication in thermal-isolating bubble film and placing it inside EPS high-density foam boxes. We use medical-grade PCM (Phase Change Material) Gel Packs rather than standard ice to maintain stable temperatures for up to 96 hours. For high-value shipments, we can include a single-use Data Logger to prove the temperature integrity remained stable upon arrival.

We respect patient privacy and international customs norms by ensuring our packaging is completely discreet. The outer shipping box is plain, with no mention of cancer or oncology to protect patient dignity and prevent theft. While customs declarations are labeled correctly as pharmaceuticals with HS Codes, they are attached in a way that facilitates clearance without broadcasting the specific medical contents to neighbors or local couriers.

We actively ship to over 60 countries globally, including major regions across Southeast Asia and the Middle East. Our logistics team prepares a comprehensive Customs Clearance Pack for every order, including the Commercial Invoice, Prescription Copy, and Certificate of Origin. We strongly recommend you check your country’s personal importation policy before ordering, although we do have reshipment policies in place for certain customs issues.

This is a compliance and fairness measure. Many jurisdictions prohibit the public advertising of prescription drug prices to prevent self-medication. Additionally, as a global exporter, our costs fluctuate with currency exchange rates and manufacturer pricing. By requesting a quote, you receive a Real-Time Final Price that includes shipping and is valid for 7 days, ensuring there are no hidden fees later.

We offer secure, transparent payment channels to ensure the safety of your transaction. For individual patients, we primarily accept international bank transfers (T/T) and major money transfer services like Western Union and MoneyGram for faster processing. For larger institutional orders or hospital procurement, we can facilitate Letter of Credit (LC) arrangements upon request. A formal pro-forma invoice accompanies every transaction, and we provide immediate confirmation once our accounts department clears funds.